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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

92%
93%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The experience was truly one of the best medical care experiences I have ever had. Professional, kind, organized, genuine care. These people care about what they do and they respect each other as well as their patients."

"From the initial visit at Dr. Ramos office to the office where the procedure was performed, I received excellent service and I was treated with dignity and respect"

"I am very pleased with all the People who helped, informed or served me in any way. I have never been in a health care facility that was so pleasant. I found all the staff members at every level to be professional and friendly at all times. I was treated with respect and kindness at all times. A procedure that could have been unpleasant was made as comfortable as possible. I wish to thank everyone I came in contact with."



"This practice and facility is as good as it gets. They are the epitome of outstanding professional care. "

"One of the best experiences i have had because i have had many of thes procedures done before."

"The best service ever. Extremely pleased not only with Dr. P Rumalla but with the entire staff. I highly recommend this facility to my family and friends."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.