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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

93%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I am very pleased with all the People who helped, informed or served me in any way. I have never been in a health care facility that was so pleasant. I found all the staff members at every level to be professional and friendly at all times. I was treated with respect and kindness at all times. A procedure that could have been unpleasant was made as comfortable as possible. I wish to thank everyone I came in contact with."

"Everyone was very caring and so sweet, I felt very at ease and that made it easier for me and it kept me calm. if I could rate 11 I would. Thank you all for your caring about myself and the people you help. God bless."

"My experience from making an appointment until I left the facility was excellent. People at the desk were great and all of the nurses were so sweet and professional. More places should take lessons form this facility. It shows you can be sweet and caring and still be professional. Does not happen in most places. And of course I had the best doctor who is caring and explains everything."



"Dr. Ramos and the staff at the Center are top notch"

"Your facility is wonderfull, I felt like I got the test needed and was not over billed or sent to Dr office to many times. I really appreciate being treated like a person instead of a cash cow"

"Everyone, from the beginning of my time at the facility to the time I left, was very kind and helpful"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.